Frequently Asked Questions

Last updated: September 2, 2026

Welcome to our Frequently Asked Questions page. Below you can find information about ordering, payment, shipping, delivery, returns and refunds.

1. Where do you deliver?

We currently deliver to eligible destinations throughout Europe.

Delivery availability may vary depending on the destination country or region, local carrier coverage, customs restrictions, product availability and other logistical limitations.

The available delivery options for your address will be shown during checkout.

2. How long does delivery take?

Estimated standard transportation time is generally:

5–7 business days after dispatch.

Please note that this estimate does not include order-processing time.

Delivery may occasionally take longer because of customs inspections, public holidays, carrier delays, severe weather, transportation interruptions or other circumstances outside our reasonable control.

3. How long does order processing take?

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

4. How can I track my order?

Once your order has been dispatched, tracking information may be provided using the information supplied when you placed your order.

Where tracking is available, shipment information may include the carrier name, tracking number, tracking link and dispatch information.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.

If you need help with tracking, please contact support@adasd.shop.

5. Do you offer Cash on Delivery?

Yes. Cash on Delivery (COD) may be available for eligible orders and destinations where this option is displayed during checkout.

If you select Cash on Delivery, payment is made when the parcel is delivered.

COD availability may depend on the destination, carrier, product, order value and delivery method.

6. What payment methods do you accept?

For eligible orders, available payment methods may include:

  • PayPal

  • Cash on Delivery (COD)

Only payment methods displayed during checkout are available for the relevant order.

Payment availability may vary according to destination, currency, product, order amount or delivery provider.

7. Is online payment secure?

Payments made through third-party payment providers such as PayPal are processed using the systems and security procedures of those providers.

We do not require customers to provide PayPal passwords or other sensitive login credentials.

You should never send account passwords or confidential payment credentials through unsecured communication channels.

8. Can I change or cancel my order?

Please submit any request to change or cancel an order as soon as possible by contacting support@adasd.shop.

We will try to process the request before fulfilment begins. However, once an order has entered processing or has already been dispatched, changes or voluntary cancellation may no longer be possible.

Any applicable statutory cancellation or withdrawal rights remain unaffected.

9. What should I do if I entered the wrong delivery address?

Please report an incorrect delivery address as soon as possible to support@adasd.shop.

If the order has not yet been dispatched, it may still be possible to update the address.

Once the parcel has been shipped, we cannot guarantee that the delivery address can be changed.

Where permitted by law, reasonable additional shipping costs resulting from an incorrect address supplied by the customer may be the customer's responsibility.

10. What happens if my parcel is delayed?

Delivery delays may occasionally occur because of:

  • Carrier congestion;

  • Customs processing;

  • Public holidays;

  • Severe weather;

  • Transportation interruptions;

  • Incorrect delivery information; or

  • Other circumstances outside our reasonable control.

If the estimated delivery period has passed and tracking information has not been updated for an extended period, please contact support@adasd.shop so the shipment can be reviewed with the carrier.

11. What should I do if my parcel appears to be lost?

If your parcel cannot be located, please first:

  • Check the tracking information;

  • Confirm that your delivery address is correct;

  • Ask household members;

  • Check reception, mailroom or designated safe locations; and

  • Check with the local delivery carrier where appropriate.

If the parcel still cannot be located after completing the checks above, please contact support@adasd.shop and provide your order number and available tracking information.

If the shipment is confirmed as lost, an appropriate solution will be provided in accordance with our policies and applicable consumer law.

12. What should I do if my order arrives damaged?

Please inspect your order as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please report the issue promptly to support@adasd.shop.

Information that may be required includes:

  • Order number;

  • Description of the damage;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • Photograph of the shipping label; and

  • Video evidence where relevant.

Please keep the original packaging until the issue has been reviewed.

13. What if I receive the wrong product?

If you receive an incorrect product, please report the issue promptly to support@adasd.shop.

Please provide your order number and clear photographs showing the product received and the shipping label.

After reviewing the issue, an appropriate solution may include a replacement, return or refund.

14. What if part of my order is missing?

If your parcel arrives with missing products, accessories or components, please report the issue promptly to support@adasd.shop.

Information that may be requested includes your order number, photographs of all products received, photographs of the outer packaging and a photograph of the shipping label.

The issue will be reviewed and an appropriate solution will be provided.

15. What is your return period?

We offer a 30-day voluntary return policy for eligible products.

This means eligible customers may request a return within 30 days after receiving the product, subject to the conditions in our Return and Refund Policy.

Products should generally be returned in the condition in which they were received, unused or unworn, with original accessories and components, and in original packaging where reasonably possible.

Proof of purchase may also be required.

16. Do EU/EEA customers have a 14-day right of withdrawal?

Consumers in the European Union or European Economic Area may have a statutory 14-day right of withdrawal for eligible distance purchases.

Where this right applies, the customer may withdraw from the purchase without providing a reason within the applicable statutory period.

This statutory right is separate from our voluntary 30-day return policy.

17. Who pays the return shipping costs?

For an applicable 14-day statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods where this responsibility was properly communicated before purchase.

Customers are also generally responsible for return shipping costs for voluntary change-of-mind returns under our 30-day return policy.

Reasonable return shipping costs will normally be covered by us where the return results from a defective product, delivery damage, an incorrect product, missing components or another confirmed error attributable to us.

18. How do I request a return?

Before sending a product back, please obtain return authorization and the applicable return instructions by contacting support@adasd.shop.

A return request should generally include:

  • Your order number;

  • Information identifying the order;

  • The product you wish to return; and

  • The reason for the return.

Do not send a product back before receiving the applicable return instructions.

19. Where should I send my return?

Approved returns should be sent according to the return instructions provided for the relevant return.

Do not automatically send a return to our registered business address unless that address has specifically been confirmed for the return.

This is important because the business registration document confirms the company's registered address, but does not state that it is a dedicated return warehouse or return-processing address. The registered company address is Else Alfelts Vej 97, 7. th, 2300 København S, Denmark.

20. When will I receive my refund?

After a returned product has been received and inspected, the return will be reviewed for refund approval.

For voluntary returns under our 30-day return policy, approved refunds are normally processed to the original payment method within 10 business days after approval.

Where an applicable EU/EEA statutory withdrawal right applies, refunds will be handled within the applicable statutory period.

Banks, PayPal or other payment providers may require additional time before the refund appears in the customer's account.

If you have a question about an approved refund, please contact support@adasd.shop.

21. Are customs duties, VAT or import taxes included?

Orders transported across national borders may be subject to:

  • VAT;

  • Customs duties;

  • Import taxes;

  • Customs clearance fees; or

  • Other charges imposed by authorities in the destination country.

Where these charges are included in the purchase price, this should be indicated during checkout.

Unless expressly stated otherwise, customers may be responsible for applicable duties, taxes and import-related charges imposed by the relevant authorities.

22. Can I refuse a Cash on Delivery parcel?

If you selected Cash on Delivery and no longer wish to receive the order, a cancellation request should be submitted as soon as possible before dispatch or delivery by contacting support@adasd.shop.

Repeated or unjustified refusal of COD parcels may result in restrictions on future Cash on Delivery orders where permitted by applicable law.

Any mandatory consumer rights remain unaffected.

23. What information should I provide when asking about an order?

For order-related enquiries, please contact support@adasd.shop.

To help identify an existing order, please provide relevant information such as:

  • Your full name;

  • Order number;

  • Delivery address; and

  • A brief description of the issue.

For damaged, incorrect or incomplete orders, photographs of the parcel, product and shipping label may also be required.

24. How is my personal information handled?

Personal information relating to orders, payments, deliveries, returns and refunds is handled in accordance with our Privacy Policy.

Information may be shared with payment providers, delivery providers, fraud-prevention services or other service providers where reasonably necessary to complete or secure a transaction.

For privacy-related enquiries or requests, please contact support@adasd.shop.

25. What is the company information?

The online store is operated by:

Company name: IMPND ApS
CVR number: 42614475
Registered address: Else Alfelts Vej 97, 7. th
Postal code and city: 2300 København S
Country: Denmark
Email: support@adasd.shop