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Shipping and Delivery Policy

Last updated: September 2, 2026

This Shipping and Delivery Policy applies to orders placed through the online store operated by IMPND ApS.

Please review this policy before placing an order.

1. Company Information

Company name: IMPND ApS
CVR number: 42614475
Registered address: Else Alfelts Vej 97, 7. th
Postal code and city: 2300 København S
Country: Denmark
Email: support@adasd.shop

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2. Shipping Area

We currently provide delivery services to eligible destinations throughout Europe.

Delivery availability may vary depending on:

Destination country or region;
Local carrier coverage;
Customs or import restrictions;
Product type;
Package size or weight;
Product availability; and
Other logistical limitations.

Available delivery options will be displayed during checkout.

We reserve the right to decline or cancel an order where delivery to the supplied address is unavailable, restricted or not reasonably possible.

If payment has already been collected for an order that we are unable to deliver, the applicable amount will be refunded in accordance with our policies.

The supplied reference policy likewise specifies eligible destinations throughout Europe.

3. Order Processing

Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.

Business days are normally Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Order processing may require additional time where:

Payment or order information requires verification;
The delivery address is incomplete or incorrect;
The order contains multiple products;
A product is temporarily unavailable;
Security or fraud-prevention checks are required; or
An unusually high volume of orders is being processed.

The reference material specifies a standard processing period of 1–2 business days.

4. Estimated Delivery Time

The estimated standard transportation time for eligible European destinations is generally:

5–7 business days after dispatch

Please note that this estimated delivery time does not include the 1–2 business day order-processing period.

For example:

Order processing: 1–2 business days
Estimated transportation: 5–7 business days after dispatch

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service is expressly stated.

Delivery may take longer because of:

Remote delivery locations;
Islands;
Limited local carrier coverage;
Customs clearance;
Public holidays;
Carrier congestion;
Severe weather;
Transportation interruptions;
Regulatory inspections; or
Other circumstances outside our reasonable control.

The 5–7 business days after dispatch estimate comes directly from the supplied reference material.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is submitted.

Where free shipping is available, this will be indicated during checkout or elsewhere in the Services.

Additional shipping or delivery costs may arise where permitted by law, including where:

A customer requests a special or expedited delivery service;
A parcel requires redelivery because an incorrect address was supplied;
A parcel is not collected within the carrier's collection period;
Delivery is refused without a valid legal reason; or
A destination is subject to additional carrier or remote-area charges.

Where prior notice is legally required, additional delivery charges will not be imposed without appropriate notice.

The reference policy similarly states that applicable delivery fees are shown at checkout.

6. Order Confirmation and Dispatch

After an order has been placed, an order confirmation may be provided using the contact information supplied during checkout.

An order confirmation means that the order has been received. It does not necessarily mean that the parcel has already been dispatched.

Once the order has been handed to the delivery carrier, dispatch information may include:

Carrier name;
Tracking number;
Tracking link;
Dispatch date; and
Other relevant shipment information.

7. Shipment Tracking

Where shipment tracking is available, tracking information will normally be provided using the information supplied when the order was placed.

Tracking information may include:

Carrier name;
Tracking number;
Tracking link; and
Shipment status.

Please note that tracking information may require approximately 24–48 hours after dispatch to become active in the carrier's system.

In some destinations, the original tracking number may be replaced by a local carrier tracking number after the parcel enters the destination country.

If you need assistance with shipment tracking, please contact support@adasd.shop.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

Recipient's full name;
Street name and building number;
Apartment, floor or unit number where applicable;
Postal code;
City;
Country;
Telephone number where required for delivery; and
Other information necessary for the carrier to complete delivery.

We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

If a parcel cannot be delivered or is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for reasonable additional shipping or redelivery costs where permitted by law.

This does not apply where the delivery problem resulted from an error attributable to us or our contracted delivery provider.

The address requirements and potential reshipping costs follow the supplied logistics reference.

9. Delivery Attempts and Uncollected Parcels

The delivery carrier may make one or more delivery attempts according to its local procedures.

If the recipient is unavailable, the carrier may:

Attempt delivery again;
Leave the parcel at an authorized safe location;
Deliver it to a collection point;
Contact the recipient;
Leave a delivery notice; or
Return the parcel to the sender.

Customers should monitor their tracking information and collect parcels within any applicable carrier collection period.

Where permitted by law, reasonable return or redelivery costs caused by failure to collect a parcel or an unjustified refusal of delivery may be charged or deducted from an applicable voluntary refund.

Mandatory consumer rights remain unaffected.

10. Delayed Shipments

Although we aim to have orders delivered within the estimated delivery period, delays may occasionally occur.

Possible causes include:

Severe weather;
Customs inspections;
Carrier congestion;
Public holidays;
Strikes;
Transportation interruptions;
Incorrect delivery information;
Regulatory inspections;
Border restrictions;
Natural disasters; or
Other circumstances outside our reasonable control.

If tracking information has not been updated for an extended period or the estimated delivery period has passed, please contact support@adasd.shop so the shipment can be reviewed with the relevant carrier.

An estimated delivery period does not remove any mandatory consumer rights available under applicable law.

11. Lost or Undelivered Parcels

A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.

If a parcel cannot be located, customers should first:

Review the tracking information;
Confirm that the delivery address is correct;
Check with household members;
Check reception, mailroom or building management areas;
Check any designated safe delivery location; and
Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact support@adasd.shop and provide your order number and available tracking information.

If the shipment is confirmed as lost due to circumstances for which we are responsible, an appropriate remedy may be provided.

Depending on the circumstances and product availability, this may include:

A replacement shipment; or
A refund.

The same approach to lost parcels is contained in the supplied reference policy.

12. Damaged Parcels

Please inspect your parcel and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, information that may be requested includes:

Order number;
Description of the damage;
Photographs of the outer packaging;
Photograph of the shipping label;
Photographs of the damaged product; and
Video evidence where reasonably necessary.

Please retain the original packaging until the issue has been reviewed.

Please report damaged parcels or products promptly to support@adasd.shop.

If the product is confirmed to have been damaged during delivery, an appropriate solution will be provided in accordance with our Return and Refund Policy and applicable consumer law.

13. Incorrect or Missing Products

If you receive:

The wrong product;
An incomplete order;
Missing accessories;
Missing components; or
Fewer products than ordered,

please report the issue promptly at support@adasd.shop.

We may request:

Your order number;
A description of the issue;
Photographs of the parcel;
Photographs of all products received; and
A photograph of the shipping label.

After the information has been reviewed, an appropriate solution may include:

Sending the correct product;
Sending the missing product or component;
Replacement; or
An appropriate refund.

These remedies are consistent with the supplied shipping reference.

14. Customs, VAT and Import Charges

Orders transported across national borders may be subject to:

Customs inspections;
Import duties;
VAT;
Import taxes;
Customs clearance fees;
Handling charges; or
Other charges imposed by authorities in the destination country.

Where taxes or import-related charges are included in the order price, this should be indicated during checkout.

Unless expressly stated otherwise, customers may be responsible for customs duties, import taxes and other charges imposed independently by authorities in the destination country.

Customers are also responsible for ensuring that products ordered may legally be imported into their destination country.

Where permitted by applicable law, refusing a parcel solely to avoid legitimate customs or import charges may result in reasonable return costs being taken into account when determining an applicable refund.

The customs and VAT structure is based on the supplied reference policy.

15. Transfer of Risk

For consumer orders, the risk of loss or damage generally transfers to the customer when:

The customer; or
A third party designated by the customer other than the carrier

takes physical possession of the goods.

If the customer independently appoints a carrier that was not offered by us, risk may transfer when the goods are handed to that carrier, subject to applicable law.

Nothing in this section limits mandatory consumer rights.

16. Returns and Withdrawal Rights

Shipping-related returns are handled in accordance with our Return and Refund Policy.

Consumers in the European Union or European Economic Area may have an applicable statutory 14-day right of withdrawal for eligible distance purchases.

This statutory right is separate from our voluntary 30-day return policy.

Where a customer exercises an applicable statutory withdrawal right, the customer is responsible for the direct cost of returning the goods where this responsibility has been properly communicated before purchase.

For products that are defective, damaged during delivery, incorrect or missing components, reasonable return shipping costs will normally be handled by us in accordance with the Return and Refund Policy and applicable law.

For return or withdrawal requests, please contact support@adasd.shop and follow the instructions in our Return and Refund Policy.

17. Changes to an Order

If an order has not yet entered processing or been dispatched, changes may sometimes be possible.

Once an order has entered processing or has been shipped, we cannot guarantee that:

The delivery address can be changed;
Products can be added or removed;
The delivery method can be changed; or
The order can be voluntarily cancelled.

For order-change or cancellation requests, please contact support@adasd.shop as soon as possible.

Applicable statutory cancellation and withdrawal rights remain unaffected.

18. Company Details